FAQ
WHAT MATERIALS ARE USED FOR THESE PIERCINGS?
The materials used for piercings vary from person to person. Go directly to the product page to learn more!
ARE THEY HYPOALLERGENIC?
Yes! All our piercings are designed to be nickel-free to avoid allergies.
ARE THEY WATER AND SWEAT RESISTANT?
Yes! Our piercings are water and sweat resistant. If they come into contact with seawater, remember to rinse them with clean water to preserve them as long as possible.
WHAT IS THE ESTIMATED DELIVERY TIME?
We expect shipping within 24 hours, followed by delivery within 7 to 8 business days in France and internationally. Of course, these delivery times are estimates; your package may arrive later or earlier than the initial date!
WHAT DELIVERY OPTIONS ARE AVAILABLE?
We deliver to France and internationally, with tracked shipping.
DO YOU OFFER ADVICE ON INSTALLATION AND MAINTENANCE?
For installation, consult your piercer to determine if your ear is ready for stainless steel. Take care of your jewelry by cleaning it regularly with a soft cloth. Avoid contact with soap or other cleaning liquids. Our jewelry is water and perspiration resistant.
HOW MUCH DOES SHIPPING COST?
We are proud to offer free delivery in France and internationally!
DO YOU OFFER A WARRANTY ON JEWELRY?
Yes! We offer a 30-day, 100% money-back guarantee on all our jewelry. If you have any problems, just contact us!
WHAT IS THE RETURN OR EXCHANGE POLICY?
If you have any problems with your item, please write to us within 30 days of purchase. We will be happy to take it back or exchange it. We will not accept returns on jewelry that shows signs of wear or obvious damage. If the problem is related to manufacturing, we will accept returns. :) All information is available in our Returns Policy.
WHAT EXACTLY DO CLASPS OR FASTENING SYSTEMS LOOK LIKE?
For each of our pieces of jewelry, we specify the type of clasp associated with it. Visit the item page to learn more!
WHAT PAYMENT METHODS DO YOU OFFER?
We accept Visa, Mastercard, Amex, Apple Pay, Google Pay, and PayPal. Our payments are handled by Stripe and PayPal, world-renowned for their 100% secure services.
IS YOUR SITE SECURE FOR ONLINE PAYMENT?
Yes! Our payments are handled by Stripe and PayPal, both companies known worldwide for their 100% secure services.
WHAT HAPPENS IF THE PACKAGE ARRIVES DAMAGED?
If you receive a defective or non-compliant product, we will cover the return costs! More information in our Returns and Refunds Policy.
DO YOU OFFER REGULAR DISCOUNTS OR PROMOTIONS?
We're offering discounts for our annual French calendar sale. We'll also have various items on sale every quarter. Create an account or check back regularly to make sure you don't miss out!
CAN I EASILY CONTACT CUSTOMER SERVICE IN CASE OF A PROBLEM?
Of course, we are available by email at contact@hepicpiercing.com. Our customer service is based in France and will get back to you within 24 hours if needed!
DO YOU HAVE ANY CUSTOMER REVIEWS OR TESTIMONIALS ABOUT THE SHOP?
In the "Information" section, you'll find a summary of all our Customer Reviews. Leave your review after placing your order; we'd love to hear from you. Enjoy your visit and happy shopping on our website (hurry, they're going fast!)